Opposite is the official Direct Debit mandate form and more importantly the template welcome letter that MUST be sent out. This is the letter that we need to send to ALL customers that are added onto the DD system.

The letters must be sent out to clients within 3 days of adding them to the system.

Our SUN (service user number) is: 297666 – Cardell Media is the SUN name that will appear on our customers bank statements

The BACS Welcome Letter can be sent by post or by email or handed to your Customers locally.

This letter has been approved by BACS in the format it is in now.  The only items we can change on this letter are highlighted in Yellow.  They are listed below:

1. Date
2. Name & Address of the Customer
3. Customer Bank Details along with the DD name
4. Your office contact number for any query’s
5. Customer reference number you use for the DD set up.
6. Name of your contact as the Account contact
7. Your company logo (keeping the Direct Debit Logo)
8. Your company address and registered number

The main text of the letter remains the same, you will only change the above points for each customer.

IMPORTANT: there is no mention of how much / date or frequency of collection. This letter advises customers a DD will be set up in their bank account. If you mention amounts / dates or frequency then every time you need to re-attempt to collect or collect a different amount this letter will not be valid. So please advise customers of the collections on separate literature not on this letter nor on your Direct Debit Mandate forms as that will invalidate them too.

Lastly, when you invoice your customers, you will need to add the following onto the bottom of your invoice. Same if you give them a contract, please advise separately:

Balance or Total will be collected by Direct Debit on date or after.

Any queries please contact the Martha at London and Zurich on 0121 234 7999.

Please check on a daily basis the following reports after 1pm:

1. Live and ended accounts
2. Last 100 comments for the group
3. You also need to check the accepted and declined accounts in the last 90 days, every time you load up new accts onto the system between a 2 hour and 2 banking day timeframe.
5. When you have collections going through the system, each collection date / run, you will also need to check, again after 1pm, the Failed Collections report, if you wish to find out about failures that have hit the system, sooner than actual payment email we send you on the 4th banking day to confirm what we have paid into your account less any failures. (successful collections are transferred into your bank account 4 banking days after the collection date from the customers bank account)